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Privacy Policy

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Introduction

Delcore Fire Engineering Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our services. It also outlines your rights and how you can exercise them under the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Data Controller

For the purposes of data protection laws, the data controller is Delcore Fire Engineering Ltd, with a registered office at Unit 108 Cannon Workshops, 5 Cannon Drive, London, E14 4AS.

If you have any questions about this Privacy Policy or the personal data we hold about you, you can contact us at:

2. Data We Collect

We may collect and process the following data about you:

  • Personal Information: This may include your name, email address, and job title when you fill in forms on our website, such as inquiry forms or contact forms.

  • Technical Data: Information such as your IP address, browser type, time zone, and device information when you interact with our website.

  • Usage Data: Data about how you use our website and services, such as your browsing patterns and interactions with our site content.

  • Marketing and Communications Data: Your preferences regarding receiving marketing communications from us and your communication preferences.

3. How We Use Your Data

We will only use your personal data when the law allows us to. The most common uses of your data are:

  • To Provide Our Services: Processing your information to respond to your inquiries, provide quotes, or fulfill contractual obligations.

  • To Improve Our Website: Analysing how visitors use our website to improve functionality and user experience.

  • Marketing Communications: With your consent, we may send you information about our services, offers, or updates.

  • To Comply with Legal Obligations: Processing your data as necessary to comply with legal or regulatory requirements.

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases for processing your personal data:

  • Contractual Necessity: When it is necessary for the performance of a contract or to take steps at your request before entering into a contract.

  • Consent: Where you have given your explicit consent for us to use your personal data for specific purposes, such as marketing communications.

  • Legitimate Interests: Where processing is necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms.

  • Legal Compliance: When processing is required to comply with legal obligations.

5. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your information with trusted third-party service providers who help us operate our website and services, such as IT service providers, web hosting companies, or marketing partners. We ensure these providers handle your data securely and in accordance with data protection laws.

We may also disclose your personal data if required by law, regulation, or legal proceedings, or to protect the rights, property, or safety of Delcore Fire Engineering Ltd, our employees, or others.

6. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA). If, in the future, we do transfer your data outside the EEA, we will ensure that appropriate safeguards are in place to protect your data, as required by law.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk from unauthorized use, and any legal obligations.

8. Your Rights

Under UK data protection laws, you have the following rights:

  • Access: You can request access to the personal data we hold about you.

  • Rectification: You can ask us to correct or update any inaccurate or incomplete data we hold about you.

  • Erasure: You can request the deletion of your personal data when there is no legal reason for us to continue processing it.

  • Restriction of Processing: You can ask us to restrict the processing of your personal data in certain circumstances.

  • Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

  • Object to Processing: You can object to the processing of your data when we rely on legitimate interests or consent as the legal basis.

  • Withdraw Consent: Where we rely on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@delcore.co.uk.

9. Cookies

Our website uses cookies to enhance your experience and gather information about how our site is used. For more information on how we use cookies, please see our [Cookie Policy].

10. Data Security

We take the security of your personal data seriously. We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we are protecting your data. Any updates will be posted on this page, and where appropriate, we may notify you via email or other means.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

  • Email: info@delcore.co.uk

  • Address: Unit 108 Cannon Workshops, 5 Cannon Drive, London, E14 4AS
     

Last reviewed [01/01/2025]

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